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Complaints Policy and Dispute Resolution Service

We always endeavour to provide the best service and products for our customers. However, on rare occasions, we recognise that there may be times where our customers may not be completely satisfied.

To ensure we are able to put things rights as soon as we can, please read our complaints procedure below and we will respond promptly to ensure complete satisfaction as soon as possible after the completion of the works.

Please inspect the work to ensure everything has been carried out to our usual high standards. In the unlikely event there is anything you are not completely satisfied with, please contact us as soon as you can in order that we can rectify any problems as soon as possible. Either call us on 0117 3226158 or write to us at 10, Pages Mead, Avonmouth, Bristol BS11 9LA or email us at info@epicheating.co.uk and we aim to respond within 14 days of receiving your complaint and where possible, will provide you with a date to remedy any issues raised. 

Our experienced and helpful staff are always happy to discuss your needs.
Please call us today on 0117 322 6158 / 01275 750 225

Or, simply complete the form below, and we'll get back to you as quickly as possible.